FAQ
What is Mulami?
- Mulami is a premium kosher charcuterie brand dedicated to crafting high-quality, hand-made salami from grass-fed, kosher, antibiotic- and hormone-free beef. We blend old-world techniques with modern standards to produce clean, flavorful, and nourishing products.
Where is Mulami based?
- Mulami is handcrafted in California, where we ensure the highest quality standards for our kosher charcuterie.
What makes Mulami different from other charcuterie brands?
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Premium Ingredients: We use only grass-fed, antibiotic- and hormone-free beef.
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Naturally Cured with Real Salt®: We use Redmond's Real Salt®, a mineral-rich natural salt that enhances the curing process and flavor.
Is Mulami Kosher?
- Yes! Mulami is certified Glatt Kosher by the OK. For any questions regarding our kosher certification, please reach out to info@mulami.com.
Product and Storage Information
Do I need to refrigerate Mulami salami?
- Our closed packaged Salumi collection are shelf-stable but should be stored in a cool, dry place. Once opened, we recommend refrigerating to maintain optimal quality and freshness.
How long does Mulami salami last?
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Unopened: Our salami is shelf-stable, however we do recommend refrigeration, to keep items from drying/shrinking and to maintain ideal texture. It will last up to 4 months in a cool, dry place.
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Opened: Once sliced, store it in the fridge and consume within 3 weeks for the best quality.
How should I store my Mulami salami?
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Before opening: Keep in a cool, dry place.
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After opening: Wrap loosely in parchment paper or a dry towel and refrigerate.
Can I freeze Mulami salami?
- We do not recommend freezing, as it may affect the texture and flavor of the salami.
Do I need to peel the casing from salami sticks?
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Yes, the casing must be peeled before consuming.
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All other salami products: No peeling is required; they are ready to eat.
What are the white spots or mold on my salami?
- A fine layer of natural mold may develop on our salami, just like aged cheeses. This is completely normal and acts as a protective layer. If desired, simply wipe it off with a dry cloth.
Do your products contain nitrates or nitrites?
- Our salami is naturally cured using celery powder, which contains naturally occurring nitrates. Our products are free from artificial preservatives.
Are Mulami products gluten-free and allergen-free?
- Yes! Our salami is 100% gluten-free, soy-free, and dairy-free, ensuring a clean and simple ingredient list.
Are you Halal?
- Not yet, but we are working towards offering Halal certification in the near future.
Ordering & Shipping
Where do you ship?
- We ship throughout the United States, including Alaska and Hawaii. At this time, we do not offer international shipping.
How long does shipping take?
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Standard Shipping: Orders are processed within 2-3 business days and typically arrive within 3-5 business days.
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Expedited Shipping: Available at checkout for faster delivery.
How much does shipping cost?
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We offer flat-rate on all orders*. Shipping is available nationwide for $14.99 - *for ground shipping only- normally arrives between 3-5 business days after shipping.
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Expedited Shipping is available as well. Depending on your location your shipping will be calculated at the checkout page.
How do you ship your product?
- Once you select your desired date, Mulami will pack and ship your package along with thermal liners, maintaining a cool temperature for safe transit.
Can I track my order?
- Yes! Once your order ships, you will receive a tracking number via email.
Returns & Refunds
What is your return policy?
- Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us at info@mulami.com within 7 days of receiving your order.
Do you offer refunds?
- If there is an issue with your order, we will offer a replacement or refund based on the situation. We may require photos of the product and packaging for verification.
What is your cancellation policy?
- If you need to cancel an order, please contact us immediately at info@mulami.com. We will do our best to accommodate your request, but once an order has been packed or shipped, cancellation may no longer be possible.
Wholesale & Partnerships
Do you offer bulk purchase options?
- Yes! If you’re interested in purchasing Mulami products in bulk, please reach out to info@mulami.com for wholesale inquiries.
Can I use Mulami salami for catering or events?
- Yes! Our premium salami is perfect for charcuterie boards, events, and gourmet platters.
Do you offer corporate gifting packages?
- Absolutely! Please reach out using our a CONTACT FORM and one of our customer service agents will reach out to assist with your inquiries
Additional Questions?
- If you have any further questions, feel free to reach out to us at info@mulami.com
