Privacy Policy

Effective Date: 12.23.24

Mulami ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.mulami.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this policy.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. If we make significant changes, we will notify you by updating the "Effective Date" and posting the revised Privacy Policy on the Site.

2. How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you over the past 12 months from various sources. The information we collect depends on how you interact with us.

In addition to the specific uses below, we may use your information to communicate with you, provide our Services, comply with legal obligations, enforce our policies, and protect our rights and those of our users.

What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services. We define "personal information" as data that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You
When you interact with Mulami, you may voluntarily provide:

Contact Information: Name, address, phone number, email
Order Information: Billing address, shipping address, payment confirmation, email address, phone number
Account Information: Username, password, security questions (if applicable)
Shopping Information: Items you view, place in your cart, or add to your wishlist
Customer Support Information: Messages and details you submit when contacting us
Certain features of our Services may require you to provide personal information. You may choose not to provide it, but this may limit your ability to use certain Services.

Information We Collect through Cookies & Tracking Technologies
We automatically collect certain information about your interaction with our Site ("Usage Data") using cookies, pixels, and similar technologies. This data may include:

Device & Browser Information: IP address, browser type, operating system
Website Usage Data: Pages visited, time spent, referral sources, and interactions with our Site
Information We Obtain from Third Parties
We may receive information from third-party vendors, such as:

Service Providers: Companies that assist with payments, order fulfillment, and website analytics
Marketing & Advertising Partners: Data related to how you interact with our advertisements and promotions
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy practices.

3. How We Use Your Personal Information

We use your information for various business and operational purposes, including:

Processing Orders & Transactions: Fulfilling purchases, managing shipping, and providing customer support
Improving Our Website & Services: Analyzing user behavior to enhance the customer experience
Marketing & Advertising: Sending promotional communications and personalizing offers (you may opt out at any time)
Security & Fraud Prevention: Detecting and preventing fraudulent, illegal, or unauthorized activities
Legal Compliance: Ensuring compliance with laws and industry standards

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share it in the following cases:

a. Service Providers & Business Partners
We work with trusted third parties who assist us with:

Payment Processing (e.g., Stripe, PayPal)
Order Fulfillment & Shipping (e.g., USPS, FedEx)
Marketing & Advertising (e.g., email providers, ad platforms)
Website Analytics (e.g., Google Analytics)
b. Legal & Compliance Requirements
We may disclose personal information if required by law or necessary to:

Comply with legal obligations
Investigate fraud, cyber threats, or security issues
Protect our rights and those of our customers
c. Business Transfers
If Mulami undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

5. How We Protect Your Information

We take reasonable precautions to safeguard your personal data, including:

Secure Payment Processing: All transactions are encrypted and handled through secure third-party processors
Access Controls: Only authorized personnel have access to sensitive data
Secure Hosting: Our Site is hosted on a secure server with industry-standard protections
Despite these measures, no method of data transmission is 100% secure. Please use strong passwords and be cautious when sharing personal details online.

6. Your Rights & Choices

a. Opt-Out of Marketing Emails
You can unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any email.

b. Manage Cookies & Tracking
Most web browsers allow you to block or delete cookies. Disabling cookies may impact your experience on our Site.

c. Access, Update, or Delete Your Information
You can request access to your data, corrections to inaccurate information, or deletion of your personal data by contacting us at care@mulami.com.

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

Enhance site functionality
Analyze traffic and user interactions
Personalize your shopping experience
By using our Site, you consent to our use of cookies. You can disable cookies in your browser settings, but certain features may not function properly.

8. Third-Party Links

Our Site may contain links to third-party websites. Mulami is not responsible for their privacy practices. Please review their policies before sharing your information.

9. Children's Privacy

Mulami does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.

10. International Users

If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our Services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

📧 Email: info@mulami.com